2023 Policies & Information

Custom Orders

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1. Deposits

All customer orders require a deposit of 50% of the order total or $50.00, whichever is greater.

Custom orders are completed in sequence based on receiving deposits & signed forms, if payment is not made your order will be moved to the bottom of the list.

2. The List DOES exist, you may see 10-20 orders being made ahead of your own.  As a maker I can give you an approximate completion timeline – please be aware that these may vary based on availability of supplies from vendors, I may recreate your piece numerous times until I am satisfied with the quality and the fact that I also work full-time in a very demanding field can impact build timelines.

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3. A form & invoice with order details will be sent to you and a returned signed copy of the order form will be required prior to the start of the build.

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4. Out of respect for other makers I will not duplicate their work, if you have an idea that you want to work off of I am happy to help but if you see something that you absolutely want please contact that specific maker. 

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5. I will always offer a 100% refund BEFORE the start of a build if the customer is unhappy with the direction, timeframe, etc.

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6. If there are specific requirements for a build ie. Holster that needs to fit an extra wide belt, etc.  please include these details – if not provided until after a build NO refund will be provided.

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7. As a maker I strive to produce the best quality product I can, answer emails, comments on Facebook and Instagram posts, make items and hopefully keep my sanity.  Replies can be slow some days with everything that happens in a day but please know that I will always strive to keep in  contact with you as a customer as much as I can.

These policies are being implemented to reduce wasted time/supplies and to ensure that serious purchasers are able to receive their orders in a more timely fashion.

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Product Sales

All custom orders, tack, dog collars & jewelry are final sale.